Frequently Asked Questions

CapexGPT is an independent analysis service that helps dental practices make data-driven equipment decisions. We analyze your equipment data and deliver a clear recommendation: Repair or Replace—backed by financial modeling, lifecycle data, and our proprietary CapexScore™.

We don't sell equipment, we don't repair equipment, and we don't take commissions. Our only job is to give you the truth.

The CapexScore™ is a proprietary 1-10 rating that tells you exactly where your equipment stands:

• 1-5: Repair makes financial sense. The unit has life left.
• 6-10: Replace is the smarter move. You're past the breakeven point.

It's a single number that cuts through the noise and gives you a clear answer.

The CapexScore is calculated from five key factors:

• Equipment age vs. expected category lifespan
• Service history and repair frequency
• Utilization rate and revenue dependency
• Parts availability and manufacturer support status
• Repair cost as a percentage of replacement cost

Each factor is weighted based on its impact on the repair vs. replace decision, and the result is a single actionable score.

We analyze all major categories of dental practice equipment, including:

• Imaging systems (CBCT, panoramic, intraoral sensors, X-ray units)
• Dental chairs and delivery systems
• Compressors and vacuum systems
• Sterilization equipment (autoclaves, ultrasonic cleaners)
• Operatory lights and cabinetry

If it's a capital asset in your practice, we can analyze it.

You don't have to wait for something to break.

In fact, the best time to run a Capex Report is before you're in crisis mode. Think of it as a "what if it breaks tomorrow" analysis—so you know the answer before the pressure starts.

This is proactive capital planning, not reactive scrambling.

Every Capex Report includes:

• CapexScore™ Rating (1-10) — Where your equipment stands
• Repair vs. Replace Recommendation — A clear, binary answer
• Financial Analysis — Repair and replacement cost estimates, plus Section 179 tax benefit calculations
• Operational Analysis — Risk rating and revenue-at-risk per day of downtime
• Lifecycle Analysis — Age benchmarking and parts availability outlook

Delivered as a professional, executive-ready PDF.

24 hours or less.

Once you submit your equipment data, we deliver your completed Capex Report to your inbox within one business day.

Reports are delivered as professional PDF documents—designed to be shared with partners, lenders, office managers, or DSO leadership without any additional formatting.

The Capex Report is a decision-support tool—not a mandate. You always retain full authority over your equipment decisions.

Our job is to give you the data and the analysis. Your job is to weigh that against your specific circumstances, budget, and priorities. If you have additional context that changes the equation, that's your call to make.

We offer three subscription plans:

• Core: 1 report/month — $79.99/mo (or $767.90/year)
• Pro: 5 reports/month — $249.99/mo (or $2,399.90/year)
• DSO+: 15 reports/month — $599.99/mo (or $5,759.90/year)

Annual plans save 20%.

No. Unused report allowances do not roll over to future billing cycles and have no cash value. Use them or lose them.

Yes. You can cancel your subscription at any time through your account or by emailing us at support@capexgpt.com.

Cancellation stops future renewals. Your access continues through the end of your current paid billing cycle.

Fees are non-refundable. We do not provide prorated refunds for partial billing cycles, except where required by law or if we terminate your account without cause.

For DSOs, investment groups, or organizations with needs beyond our DSO+ plan, contact us at support@capexgpt.com to discuss volume arrangements.

No. Absolutely not.

We don't sell equipment. We don't repair equipment. We don't take commissions, referral fees, or any financial incentives tied to your decision. The only way we make money is through subscriptions—which means our only incentive is to be right.

No. We maintain complete independence from the dental equipment industry. No manufacturer affiliations, no distributor partnerships, no vendor relationships of any kind.

We don't care what brand you buy or who you buy it from.

You do. You retain ownership of all data you submit to us.

We use your data to generate your reports and may use de-identified, aggregated data to improve our methodology and benchmarks—but we never share your identifiable practice data with third parties.

No. We do not sell your personal information or identifiable practice data. Period.

No. We do not offer a HIPAA Business Associate Agreement because we do not collect, store, or process Protected Health Information (PHI).

CapexGPT is designed strictly for equipment and financial analysis. You should never submit patient data, treatment records, or any individually identifiable health information to our service.

We collect:

• Account information: Name, email, practice name, business address
• Equipment data: Brand, model, age, condition, service history, repair quotes, and financial inputs you provide for analysis
• Usage data: How you interact with our service

We do not collect patient information or protected health information of any kind.

Our standard retention schedule:

• Account data: Up to 90 days after account termination
• Capex Reports: Up to 24 months after account termination for quality assurance
• Payment records: 7 years for tax and regulatory compliance

De-identified, aggregated data used to improve our methodology may be retained indefinitely.